{"id":6790,"date":"2022-06-29T08:21:36","date_gmt":"2022-06-29T08:21:36","guid":{"rendered":"https:\/\/gateway.ventures\/startups\/conntac\/"},"modified":"2022-06-30T05:19:51","modified_gmt":"2022-06-30T05:19:51","slug":"conntac","status":"publish","type":"startups","link":"https:\/\/gateway.ventures\/en\/startups\/conntac\/","title":{"rendered":"Conntac"},"author":20,"featured_media":6882,"template":"","meta":[],"startup_status":[36],"investment_focus":[],"class_list":["post-6790","startups","type-startups","status-publish","has-post-thumbnail","hentry","startup_status-funded-en"],"acf":{"logo":36525,"show_stage":["Yes"],"stage":"Seed","show_niche":["Yes"],"niche":"Digital Economy","closing_month_year":"","female_founder":[],"location":"Augsburg, DE","website":"https:\/\/www.conntac.net\/","demo_video_url":"","meet-up_lp_link":"","calendly_code":"","calendly_code_Kopie":"","oneline_description":"World-class customer experience at your fingertips","description":"Conntac's self-service solutions help thousands of customers every day with technical and commercial problems without the need to contact the service hotline.","problem":"In the digital age, it is a great challenge to offer excellent customer service. Yet this is precisely a decisive factor for customer loyalty.\r\n\r\nCustomers often have problems with their internet connection. They have to call the service hotline, where they find long waiting times and often inadequate help.\r\nAll of us have spent over 20 minutes on hold trying to get our internet problems solved.\r\nBoth sides, the company offering the service and the customer, describe the current processes as frustrating, time-consuming and expensive.\r\n\r\n\u00a0","solution":"Conntac offers a self-service solution for end users who can solve their upcoming connection problems on their own.\r\n\r\nFast, targeted analysis of problems\r\nInteractive and user-friendly step-by-step instructions that result in 25% fewer technical calls and 70% shorter call duration\r\nFor additional help, Conntac connects to the ISP's customer service and enables agents to resolve queries faster","market":"One solution. 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