Conntac’s self-service solutions help thousands of customers every day with technical and commercial problems without the need to contact the service hotline.
In the digital age, it is a great challenge to offer excellent customer service. Yet this is precisely a decisive factor for customer loyalty.
Customers often have problems with their internet connection. They have to call the service hotline, where they find long waiting times and often inadequate help.
All of us have spent over 20 minutes on hold trying to get our internet problems solved.
Both sides, the company offering the service and the customer, describe the current processes as frustrating, time-consuming and expensive.
Conntac offers a self-service solution for end users who can solve their upcoming connection problems on their own.
Fast, targeted analysis of problems
Interactive and user-friendly step-by-step instructions that result in 25% fewer technical calls and 70% shorter call duration
For additional help, Conntac connects to the ISP’s customer service and enables agents to resolve queries faster
One solution. Endless use cases.
Constantly growing demand for self-service solutions for technical customer support.
EUR 380 million addressable market in Europe – and that only with the current solution for ISPs
Market leader in the DACH region (ISP)
Expansion of the current solution in Europe and development of further use cases in other industries (Field Service, IoT/Smart Home, Retail, Manufacturing, …)
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The scenarios determined by the investment calculator are based on empirical values and assumptions. They are intended solely to illustrate possible developments and are no guarantee of future results. The actual performance of an investment may deviate significantly from the results forecast in the scenarios presented due to a wide range of macroeconomic and microeconomic factors. Start-up investments involve a high level of risk, which can extend to the total loss of the investment. It is expressly pointed out that neither Gateway Ventures nor its partners or representatives can be held liable for decisions made on the basis of the results of this calculator. Use of the calculator is at your own risk. You should seek independent financial advice and conduct your own research before making any investment decision.
