Talkie.ai provides customers with a no-code platform for building and maintaining advanced AI-based virtual voice agents that customers love to talk to.
With its fully automated software solution, Talkie.ai provides a platform where incoming calls can be independently designed, controlled and monitored through an easy-to-understand user interface (UI) and user experience (UX).
Thanks to state-of-the-art machine learning algorithms, Talkie.ai has achieved industry-leading Natural Language Understanding, giving bots a natural voice that customers love to interact with.
Imagine you have an emergency or need urgent help from your insurance company or your bank. You call customer service, but no one is available. You are completely stressed out. Almost a whole hour later, you finally get through and get help. Many of us have experienced a situation like this.
Customer service is inundated with requests these days. But we all expect good service around the clock. To solve this problem, more and more companies are turning to voice automation, but:
Voice automation is expensive and difficult to implement
Voice assistants are black boxes that are difficult to maintain
People don’t like talking to bad voice assistants.
Talkie.ai solves this problem by providing a user-friendly voice assistant designer. With it, anyone can create state-of-the-art voice assistants in minutes – no programmers required.
Customers from many different industries such as energy, finance, e-commerce and insurance are already using Talkie in up to 15 different languages. Especially companies that have many repetitive interactions with customers benefit from Talkie’s solution.
The global intelligent virtual assistant market was valued at $3.4 billion in 2019 and is expected to reach $44 billion by 2027, growing at a CAGR of 37.7% from 2020 to 2027.
In the U.S. alone, there are over 3 million call center advisors with an estimated revenue of $90 billion. TAM.
Currently, only 12% of U.S. call centers use any type of AI, with 23% of them planning to implement a solution within the next year.
In healthcare, 80% of patients contact their doctors by phone, but only 4% use automation.
The healthcare virtual assistant market alone is expected to reach $2.83 billion by 2027.